02 rewards

[Leej]

02 rewards not received 

I requested my O2 rewards to be sent to me by email voucher but they have not arrived as anybody else have this issue? I'm finding it a nightmare trying to get to talk to anybody about it from O2

[Cleoriff · Accepted solution]

@Leej 

Text  CLAIM to 50202, free, or visit the O2 Rewards website

Edited to add, if you are having problems, then call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

[Leej]

I have claimed them my but they have not gone to my email address but they were meant to be sent to

[gmarkj]

Daft question but have you checked the spam/junk folder @Leej?

And made sure they have not been sent to an old email address?

[Leej]

Hi yes, I have checked all folders and only have one email address. Thanks for your reply 

[Cleoriff]

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@Leej wrote:

I have claimed them my but they have not gone to my email address but they were meant to be sent to

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Then you need to call O2 @Leej. All details given in my first post.

Best of luck and welcome to the forum x