Solved: 02 open excluded devices

Anonymous · ‎27-01-2018

Does anyone have or know where I can get hold of the 02 open excluded devices list please? I’m not having much luck!

MI5 · ‎27-01-2018

You can find the links on our help thread
https://community.o2.co.uk/t5/How-to-guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎27-01-2018

You can find the links on our help thread
https://community.o2.co.uk/t5/How-to-guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-01-2018

I have checked all through the link @MI5 and can't find any excluded devices. So unless anyone can find anything different, it appears you can get Open on all of them...?

Veritas Numquam Perit

MI5 · ‎27-01-2018

It’s in the FAQ section
https://www.o2.co.uk/help/pay-monthly/o2-open

but yes, looks like no current exclusions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-01-2018

Good news then...A period of calm till a new flagship device is released ..

Veritas Numquam Perit

MI5 · ‎27-01-2018

Yeah end of March for the next rush I guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎07-02-2018

have just tried this as I am looking at upgrading/new contract towards the end of the month.
as such I (foolishly) used live chat to ask about current "deals" (such as they are...)
one phone I am looking at is the OnePlus 5T - which is supposedly excluded from o2 Open at the minute.
Try and find the excluded devices list though and it does not exist.
Funny that...

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Cleoriff · ‎07-02-2018

wrote:
have just tried this as I am looking at upgrading/new contract towards the end of the month.
as such I (foolishly) used live chat to ask about current "deals" (such as they are...)
one phone I am looking at is the OnePlus 5T - which is supposedly excluded from o2 Open at the minute.
Try and find the excluded devices list though and it does not exist.
Funny that...

We think thats because there are no excluded devices currently @gmarkj?

They are usually quite clearly shown at the time of exclusion....

Veritas Numquam Perit

gmarkj · ‎07-02-2018

That would be fine.
Except I had a live chat and was told that the 5T IS excluded from Open.
So either there is a list and we cannot see it, or the live chat operative had an out of date list.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎07-02-2018

wrote:
That would be fine.
Except I had a live chat and was told that the 5T IS excluded from Open.
So either there is a list and we cannot see it, or the live chat operative had an out of date list.

Well @MI5 and I checked it out a few days back @gmarkj and we couldn't find any exclusions at all.

I can only go on what's in the FAQ's for Open. If it's newly added then it doesn't show anywhere?

Maybe @Martin-O2 can double check this?

Veritas Numquam Perit

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