02 has taken money from my account

[Anonymous]

On checking my bank account today I noticed I was into my overdraft. On checking further 02 had taken £273 from my account for a phone I no longer have placing me into my overdraft at a cost of £30. On calling to complain and have my money refunded I was told it was definately a mistake by them but the money would take 5 days to appear in my account. What am I to do over a weekend and how am I going to feed my family I asked. Basically the answer was TOUGH!! A complete and utter disgrace of customer service. I asked for compensation and was told to phone back again from an 02 shop tomorrow? If anyone knows how to complain officially in writing please advise.

[Curr946]

Totally agree. Having worked in the bank during the hight of the bank charges scandal (pre court action) some of the stories were right out of a Steven king book, but there were several genuine folks, and those are the ones you bent over backwards for.

[jonsie]

Yep been there. Worked nights at the credi card centre at the time. Mix in the charges scandal with the huge obscene bonuses for cur Freddie Goodwin along with a sufficient amount of alcohol fuelled abusive customers wanting 6 years of statements yesterday and it's no wonder I yielded to the stress and collapsed at work with long term heart and kidney problems. Bear in mind I also worked for O2 in the Bury call centre for three years and I have no illusions how some advisers treated problems.

[Curr946]

Jeez... Hope your conditions are under control now.

Think a lot of staff are off shore these days, doesn't help with improving the service offered.

[jonsie]

Under control thanks and happily enjoying retirement for the last five months

[Cleoriff]

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@jonsie wrote:

Under control thanks and happily enjoying retirement for the last five months

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And contrary to what folk might think ...being retired does not mean being brain dead hey @jonsie?

[jonsie]

Nope, I prefer mature and sensible....though I'm well known in another country to leave my sensible head locked in the suitcase