Solved: Re: 02 boostbox

Anonymous · ‎11-11-2013

Hello i got a 02 boostbox on Friday, plugged it in a phoned 02. They activated it and added my phone numbers, told me in 4 hours it should be working!! It's monday and not working!!!! I phoned over the weekend to be told that it takes 5 days to activate.. REALLY?... I've been looking online and found that as I'm using virgin super hub I need to set up port forwarding so I've done that and it's still not working!! HELP

adamtemp64 · ‎12-11-2013

This is one reason it is limited to business and not been rolled out further only o2 support can help you

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perksie · ‎11-11-2013

A soft reset of the Boostbox may help but as there are so few of these about we don't see a lot of faults and fixes in the forum.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Bus...

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Anonymous · ‎11-11-2013

I did try that about an hour ago and no change!

perksie · ‎11-11-2013

Well I can't find much else on these, you may have to ring O2 Business support on 8002.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous · ‎11-11-2013

Yeah tried that 3 days in a row! Get told different things every time I speak to them, it's really annoying.. Why role out something they know nothing about!!!

perksie · ‎11-11-2013

Wait for 4 hours appears to be the limit of the advice given.

I had a link for support page but it's not reliable and there's nothing there that you don't know.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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adamtemp64 · ‎12-11-2013

This is one reason it is limited to business and not been rolled out further only o2 support can help you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎15-11-2013

My 02 boostbox got delivered 10 days ago and hasnt worked yet!!! Ive probably made 10 calls to 02 i either get cut off or told some nonsense and to ring back in 48 hours!!! I would not bother getting a boostbox its a waste of £150 and the customer service is a joke passing you from pillar to post...

perksie · ‎15-11-2013

I don't know if you can get a refund on it as normally you would have to send it back within 7 working days, I assume it the same for business customers.

Have you tried asking for a replacement as it could be faulty?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎16-11-2013

Hi.

Possibly the complaints online form may help.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

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