02 Mobile Broadband been slow all day!!

[Anonymous]

Hi

I have had 02 mobile broadband and had no problems atall. my connection is normally good to excellent and is no different today but for some reason it is taking about 30 seconds to load a page and i can not download anything.

Is this a problem today?

Many Thanks

[perksie Level 69: Guiding Light]

There is no service status page for this, report it to CS as they may not even know about it.

[Anonymous]

Hi OllieA87

Sorry for the inconvenience you're having. Try the following steps and see if there's any improvement:

• Exit the connection manager from the system tray. ( right click on the O2 CM icon on the right hand side of the computer screen and exit)
• Take the Sim card out of the modem, give a gentle wipe and insert it back in.
• Delete cookies from the web browser.
• Restart your pc/laptop.

If the connection is still slow then let me know your postcode, I’ll check if there are any outages in that area.

Let me know how you get on.

Iqbal

[Anonymous]

everything seems to be working fine now.

Thankyou very much for your help.

Ollie

[Anonymous]

Hi OllieA87

I'm glad that it's all working now.


Iqbal