repair tracking service is down

Anonymous · ‎17-07-2016

My phone went off for a repair earlier this week. I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

Anonymous · ‎22-12-2016

@gmarkj. It lets you put in the postcode and repair number but then comes up with repair not found.

gmarkj · ‎22-12-2016

@Toby - another issue with the repair tracking site.
As MI5 and Viridis stated earlier in the thread appears as though there are two different systems - or at least the one customers need to use doesn't work!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎22-12-2016

I'd give CS a call and see if they can track it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-12-2016

I did this and they finally gave me a number for the O2 repair centre but been on hold for about 20 mins and gave up. Going to again in a bit. But CS also said that there is a £25 charge they could see. This is for the LG G4 famous Bootloop issue. Phone was taken out on 24th Jan this year and on Monday this week bootloop caved in. Phone is in excellent condition as I look after my device with a case and screen protector so don't understand this. Feeling very frustrated and going to have to battle this one out to.

MI5 · ‎22-12-2016

Probably water damaged!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-12-2016

Never been anywhere near water. Even the O2 guru was surprised on how good the condition was.

MI5 · ‎22-12-2016

Doesn't make any difference to o2 repairs mate.
Search the forum and Google for horror stories.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-12-2016

Going to double check on this first. That is what CS said but want O2 repair centre to update as got text at about 11am today to advise that they got my device and is being worked on and will be back in touch soon. If there was a charge surely they would of contacted me by now to tell me this?

MI5 · ‎22-12-2016

Who knows mate.
Let us know what happens.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-12-2016

@MI5. Will do. Watch this space.........

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