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o2 is blocking my website

Anonymous
Not applicable

my site at www.sunshineproperties.co.uk is being blocked by 02 and asks the user for their credit card details.

There is no adult content on my website.

I've tried calling 202 on several ocasions but i get nowhere as they don't seem to understand my problem.

Regards

Raymond

Message 1 of 17
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MI5
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This link explains why sites get blocked and how to appeal if you think a site is wrongly classified http://www.bbfc.co.uk/what-classification/mobile-content

 

[from the website and confirmed by the OP] sending an email to IMEscalations@o2.com is the way to go.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 17
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jonsie
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Message 12 of 17
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Beenherebefore
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It might be the photo of the Children's Play Area.......O2 may use a combination of words and images to identify suspect data.

 

We know from their efforts on this Community regarding personal data being posted that the system can be faulty.

"My life is a facsimile of a sham"
Message 13 of 17
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Martin-O2
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Hi @Anonymous can you provide an update on your situation? Have you got your site unblocked yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 14 of 17
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Anonymous
Not applicable
Hi, I've taken off all lists and I have sent an email to imescalations@o2.com as MI5 suggested. I'll report back on the outcome.
Regards
Message 15 of 17
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Anonymous
Not applicable

I've just received an email from imescalations@o2.com saying that my website has been reclassified and I should have no more problems.
If anyone else has this problem, an email to IMEscalations@telefonica.com is the way to go.

Thank you everyone for their help, it is much appreciated....

Regards,

Raymond

Message 16 of 17
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MercedesS
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Hello @Anonymous, thanks for coming back and let us know! We hope to see you around! Fantastic

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 17 of 17
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