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Level 1: Joiner
Posts: 1
Registered: ‎13-01-2017

my account

I have tried to sign in so many times , with the correct email and password , i need to get acces to my o2 bills to cail for exenses asap

Posts: 65,318
Topics: 426
Solutions: 6,734
Registered: ‎04-04-2012

Re: my account

Can you try on a different machine or device?
If not, try clearing your cache and cookies or try a different browser.
If the problem still persists you will need to call in http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Community Manager
Posts: 1,548
Registered: ‎23-07-2014

Re: my account

@malcolmdunbar do you get any error message when you try?


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Posts: 4,656
Topics: 62
Kudos: 753
Solutions: 250
Registered: ‎17-03-2015

Re: my account

Are you using the app? If so do you have Touch ID enabled 

iPhone 6s Space Grey 32GB

Samsung Galaxy S3
Head of Community
Posts: 318
Registered: ‎01-02-2017

Re: my account

[ Edited ]

malcolmdunbar wrote:

I have tried to sign in so many times , with the correct email and password , i need to get acces to my o2 bills to cail for exenses asap


Hello @malcolmdunbar,

Are you still having trouble signing in? Have you tried finding your account details here: Get help signing in? They have a list of things you can do to make the process a bit easier and if you're on your O2 mobile or tablet or mobile broadband, just go to your settings and turn off wifi: Using your data connection will help us find your account automatically!!! Bouncy If not, you can always use your personal email or phone number.

Hope this helps! Wave

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