on 21-08-2014 09:29 - last edited on 21-08-2014 12:49 by MichaelL
Okay so I was on live chat last night ... And I was talking to someone called "Aman" everything was going hunky Dorey until I asked why I was getting ripped off with 1gb data ... All I want is an extra 1gb like all my friends have ... So this advisor told me to hang on for a few minutes.. (This where I think I've finally got somewhere) not realizing that its 22:57 and they shut at 23:00 ... Well it came to 23:00 and the chat closed.. He could have just told me No your not getting extra were going to continue ripping you off ... Is there anyone I get in contact with to tell them about this person?
on 21-08-2014 09:30
on 21-08-2014 09:30
on 21-08-2014 09:31
on 21-08-2014 09:31
on 21-08-2014 09:31
on 21-08-2014 09:34
on 21-08-2014 09:34
on 13-09-2014 15:11
I would echo the customer service is the rubbish.
i have tried multiple times to talk about leaving O2 for one of my contracts and all the web chat people do is cut me off, leaving me with the message "Hold that thought, you're not connected".
Frankly I am now going to cancel all my phone contracts with O2 in my family and just cancel by direct debit. Maybe then O2 will want to talk to me
13-09-2014 15:14 - edited 13-09-2014 15:30
13-09-2014 15:14 - edited 13-09-2014 15:30
Bad move. They will simply sell the debt on and you suffer the consequences for 6 years.
Just call 202 and forget the chat option. They will be busy as it's iphone launch but it's much your better option.
on 13-09-2014 15:18
on 13-09-2014 15:18
I will be better off speaking to customer services. They can see who you spoke to and feed it back to their manager and they can also see if theres a better tariff for you that will give the extra data.Hope this helps.
on 13-09-2014 16:26
on 13-09-2014 16:26
on 13-09-2014 16:54
on 13-09-2014 16:54