claimed m reward and my credit on my phone dissappered

[Anonymous]

i had a text from o2 my rewards was available to claim, text the number with claim for my £4 credit and instead of getting a top up of credit my credit on my phone went down £11.00 so now have not a lot of credit how will i get my credit back?  

[Anonymous · Accepted solution]

@Anonymous You will need to call customer service on 4445 & see if they will refund your credit as that shouldn’t have happened 

[MI5]

Maybe you only had £7 credit before you claimed?

[Anonymous]

I initially thought that so hence why I said call cs

[MI5]

Maybe, who knows?

[Martin-O2]

@Anonymous did you find out what was happening with your credit?