cancel
Showing results for 
Search instead for 
Did you mean: 

change mobile number

Anonymous
Not applicable

Why can't I change my mobile number in My O2?

Message 1 of 5
1,842 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Because it alters your entire account.
If you want a new number you need to call customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
1,840 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Because it alters your entire account.
If you want a new number you need to call customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,841 Views

Anonymous
Not applicable

You will get one free of charge number change from o2

Message 3 of 5
1,821 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

If you have changed your number already, the system will automatically update in a couple of days, no need to do anything. 

Message 4 of 5
1,813 Views

Anonymous
Not applicable

call customer services 202 tell them you need a number change and they will do it their and then and should take immediate effect with no down time on your mobile. slight_smile 

Message 5 of 5
1,809 Views