Solved: cancelling a contract

Anonymous · ‎03-04-2017

Hi,

I have a contract, my issue is, i contacted O2 with an intention of cancelling my contracts due to me moving abroad for two years, the assistant on the telephone said it would be for the price of the handsets plus a cancellation charge, is this correct or do i have to pay the air time off aswell ?

MI5 · ‎03-04-2017

It depends if you have a refresh or standard contract.
On refresh you just pay the device off and the airtime can be cancelled for free.
If a standard contract, you have to pay off everything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-04-2017

It depends if you have a refresh or standard contract.
On refresh you just pay the device off and the airtime can be cancelled for free.
If a standard contract, you have to pay off everything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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