Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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  • 147 replies
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complaint

I went in to 02 shop got a monthly rollover watch data plan were I could cancel anytime I couldn't get it working went to 02 shop Hamilton seen same guy he acted like he knew nothing just said deal with 02 directly I did and cancelled still getting b...

Silly by Level 1: Joiner
  • 313 Views
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Phone update

My new contract on my second phone which is going to be paid monthly over 3years in addition I have a card payment pending for £50. This is an error in my opinion and should not be taken. I await your reply.

Tony80 by Level 1: Joiner
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Resolved! Scam call

Received a scam call today from 0330 223 6757 pretending to be from O2 and at the same time received a text from O2 with a one time code. Assuming the scammers wanted the code but hung up. Called 202 to report but O2 call handler couldn’t explain why...

M1KE by Level 1: Joiner
  • 604 Views
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Resolved! Email address for o2 customer service?

Does anbody know an email address for o2 customer services? I need to get in touch with them but "live chat", when it's on, is awful and I can't ring them as they make my blood boil when they just make stuff up so I have resolved only to communicate ...

Anonymous by Not applicable
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Order

Hi, I have waited in all afternoon for my delivery to come today, I have been and tracked it online and it is saying that it is being returned back to 02. I'm not sure why this is, I was told I would receive a message with a time slot beforehand whic...

Jenn2 by Level 1: Joiner
  • 255 Views
  • 2 replies
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Resolved! Fraud

Hello there I hope you are well Look like "I order a new phone" but I didn't order it and I didn't receive it. The problem is I need to pay for it. I believe is a fraud.How can I sort this out, is any complaint email address?Thank you

Nik6 by Level 1: Joiner
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Poor treatment by O2 customer service

I recently sent back a phone upgrade still sealed and all within the 14 days return time, I spoke to an advisor after being cut off and then waiting another hour to speak to someone, They told me the phone wasn't back with them yet royal mail trackin...