Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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  • 147 replies
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Resolved! Can't Activate Amazon Prime Extra

Hi, I click the link to activate my amazon prime extra for 6 months, but it says "activation error" and to please contact customer support. I tried today to cancel my current prime membership and activate it (has 5 days left but is cancelled) - but I...

Resolved! Travel charges

I'm currently in Greece but am being charged as though I am in Turkey. What can I do to prevent this?

PennyH by Level 1: Joiner
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Resolved! Jamaica option

I will be in Jamaica for 2 weeks.I can get the O2 travel for £6 a day OR a zone 2 data roaming bolt on.What is the difference and which option is best?

Louipizza by Level 1: Joiner
  • 670 Views
  • 5 replies
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Free gifts

So I upgraded my phone and package and haven't even paid my first bill yet and now there's an offer with Samsung s23 ultra where you get free ear buds.How and would I go about getting this sorted please

Resolved! Sim card

I ordered a SIM card 4 days ago and it still hasn’t arrived  

Zoe9 by Level 1: Joiner
  • 226 Views
  • 1 replies
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Resolved! Scam phone call

HelloI received a call from this number today 0203912 1277 day they we’re calling from O2 and wanting to give me a refund/ reduction on my bill… that would be wonderful, but I got suspicious and said I was busy. The caller, and Indian gentleman, said...

Resolved! Earbuds

Hi I recently upgraded my phone and one of the offers was free earbuds with my device but i have never received them. Has anyone else had this problem?

earbuds by Level 1: Joiner
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Resolved! Scam

Received a call and text simultaneously call was 0203 912 1277 saying they were from 02 and a text which was from 02 uk starting security warning the one time code you requested etc and I haven’t requested in at that point anyone else had the same?

JA-TD by Level 1: Joiner
  • 417 Views
  • 1 replies
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Resolved! insurance scam

After my contract finished with O2 I started a new contract with a sim only contract for two phones .It now transpires that O2 have continued to charge me for Insurance that I did not want or was informed about when talked into the sim only contract....