Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! Cannot receive or send texts in Europe

Hi,I have just realised that my SMS are not working in Europe. They website says I should have free roaming, but instead text messages are not working.How do I resolve this?Thanks

maurocam by Level 1: Joiner
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Resolved! O2 Travel Inclusive Zone

Hi, I've been reading the details on the O2 website for the O2 Travel Inclusive Zone, and I've also read the roaming mega guide, but I still have some questions. With the Travel Inclusive zone, I can see that you're allowed 120 minutes and texts per ...

Lee1976 by Level 1: Joiner
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Resolved! Unidentified account block?

Hi,I lost my device 21/05, reported it lost that day, made an insurance claim and had a new device by midday 23/05. The new sim was already pre-avtivated at 0725am that morning. Unfortunately, my phone was connected to o2, I had signal but I couldn't...

Ak2023 by Level 1: Joiner
  • 1166 Views
  • 8 replies
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Resolved! No Internet Connection Since Wednesday

Hi I've went back to O2 since last Thursday. And it's been a horror show for me. I've initiated a number port in last Thursday, and my connection at Sky was shut down on Friday morning. However my number did not show up in my current account. After c...

Resolved! Keep my number service not working

Hi, I have recently joined O2 as a Pay Monthly customer, I submitted the keep my number form on 24th March to carry my old number over, I got a confirmation on the site that I will be switched in two working days time (as I submitted after 5 pm) but ...

PeterF by Level 1: Joiner
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Resolved! Honor 70

Hi,Does anybody know if o2 support the Honor 70 for WiFi calling?I understand that they have a set device list for WiFi calling or you need to have O2 firmware. I just can't seem to find any information about O2 and Honor. Thanks in advance.

Resolved! Headphone order

When I took out my contract it came an offer of the Samsung pro2 headphones. Finally got my code and ordered them but now DHL have lost them. How do I speak to a human at o2 to resolve this issue? Thanks

Rlf by Level 1: Joiner
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Resolved! Retrieve an ancient Text thread - How to

Hi, Is there anyway I can retrieve a thread of text messages (sent to one mobile number only - I still have the number - it is still in use by that owner). Sent on my Samsung Messages app about 5 to 6 years ago. Sent over time on my two previous Sams...

e_g_t_n by Level 1: Joiner
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