Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 35532 Views
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 154380 Views
  • 147 replies
  • 27 kudos

Fraud team

Hi , I am reading about poor experience with fraud team on here . I am concerned as I suppose to be contacted by fraud team on Tue but they blocked my phone so I can’t do any action with calls and messages. How they supposed to contact me ? Also some...

Mmm2m by Level 1: Joiner
  • 3847 Views
  • 29 replies
  • 1 kudos

Victim of fraud - no contact from elusive fraud team

Hi all I hope someone can help me or point me in the right direction as contacting customer service has been fruitless. Back in May 2023 I started receiving default notice letters for an O2 product that I did not purchase. I suspect I have been a vic...

Revilo by Level 1: Joiner
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  • 7 replies
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Resolved! Virgin > O2 Switch and Access Point Names (APNs)

This morning my account switched over from Virgin to O2 and appears to have gone smoothly as far as calls / SMS / 5G data / voicemails.I've noticed the Access Point Names haven't changed over from Virgin's. I'm travelling to the EU at the weekend and...

Resolved! Returning device: 14 day period

Hi, I am hoping someone can help share their experience here. I've decided to return my phone for a different one. On the 13th day of the 'change your mind' period, I requested a return. This request was accepted, and I will be receiving my jiffy bag...

copy of phone purchase and guarantee

hi, need help m phone has stopped working and I am abroad, I have gone to a Samsung dealer who tells me If I show copy of my purchase they can tell whether my guarantee is still in place as I purchased the phone on the 26/12/21 in Wood Green High Roa...

Ruthn by Level 1: Joiner
  • 229 Views
  • 2 replies
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Resolved! data roaming wrong country

I flew to Greece, Rhodes and received my alert text that it was ok to Data roaming as it the UK. the next dat it said welcome to Turkey we'd only gone for a walk, turkey is across the water and says I'll be charged £7 mb per roaming. I never went to ...

HannahG88 by Level 1: Joiner
  • 503 Views
  • 1 replies
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Resolved! Kana ref : [Removed](Port/Migrate)

Re: Port/Migrate In Form (Removed) Please can you tell me what is wrong with my port/request form. I am trying to port my old mobile number [Removed] to my new pay as you go SIM

RPW by Level 1: Joiner
  • 242 Views
  • 2 replies
  • 0 kudos