cancel
Showing results for 
Search instead for 
Did you mean: 

The number you have called is not recognized

Anonymous
Not applicable

I just add a number started with 07368(sky sim) in my contact. but when I call this number,it always said  "the number you have called is not recognized, pls...",also the text is not go through . This number call me back is OK. 

How to fix this, pls.

Message 1 of 10
45,165 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Not yet. I gave up and changed to another sim cards.

Anyway, Thank you very much.

View solution in original post

Message 6 of 10
45,066 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Check you have entered the number correctly first, but has the number just been ported to Sky as it might take a while for it to get fully online.
Also check if that number can receive calls and texts from anyone as it could also be a split port.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
45,161 Views

Anonymous
Not applicable

Thanks a lot.

The other phone can call and text to this number( sky sim), but my phone still can not call and text this number. The strange thing is this number can call me, but the text from this number cannot be received by my phone.

Message 3 of 10
45,109 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Sounds like a split port or incomplete number transfer.
If so, nothing you can do to fix it - they need to get Sky to help them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
45,107 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

This is a bit of an odd one @Anonymous. Did you find out what was causing the number to show as unrecognised? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 10
45,095 Views

Anonymous
Not applicable

Not yet. I gave up and changed to another sim cards.

Anyway, Thank you very much.

Message 6 of 10
45,067 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

No worries @Anonymous! Please feel free to let us know if you have any more issues. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 10
45,041 Views

Annomuns
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I changed my number when will my old 1 be disconnected? It just says the number I've dialled is not recognized?
Message 8 of 10
28,656 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Annomuns 

Keep checking your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 10
28,651 Views

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Just keep rebooting your new phone @Annomuns 

Veritas Numquam Perit

Girl in a jacket
Message 10 of 10
28,650 Views