cancel
Showing results for 
Search instead for 
Did you mean: 

Scam

Anonymous
Not applicable

I have just been scammed on my mobile I stupidly pressed subscribe mistakenly and they have now taken £4.50 and more to unsubscribe is there anyway you can delete these charges the site was hairstyles from funforyou telephone No to unsubscribe is 64055.  There was no warning to say they would charge. Thanks for your help on this

Message 1 of 9
2,839 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

O2 wont refund you. Contact the company. Follow this advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

In the link there is a section on this company http://psauthority.org.uk/for-consumers/unexpected-phone-charge

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 9
2,835 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

O2 wont refund you. Contact the company. Follow this advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

In the link there is a section on this company http://psauthority.org.uk/for-consumers/unexpected-phone-charge

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
2,836 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Hi @Anonymous

O2 can't take any action for you unfortunately. You must do it yourself 

Help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

This is also a customer to customer forum so O2 won't even see your post on here, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 9
2,828 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:
Well, they might if you explain. But they have no obligation to
Current Phone: Sony Xperia XZ Premium
Message 4 of 9
2,827 Views

jonsie
Level 94: Supreme
  • 92910 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Anonymous
Not applicable

This happened to me to on 5th June.  I immediately texted STOP and contacted 02 who did nothing.  Said it would take 24hrs to show on my bill and that I must have subscribed.  It is now on my bill and I am £4.50 out of pocket, just for pressing a button online. Total scam, tricking you in to subscribing - appalling.  02 not interested as they get some of the profits.. 

Message 6 of 9
2,733 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Anonymous wrote:

02 not interested as they get some of the profits.. 


Do you really believe that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 9
2,729 Views

Anonymous
Not applicable

@MI5 wrote:

@Anonymous wrote:

02 not interested as they get some of the profits.. 


Do you really believe that?


@MI5 I have exceeded my kudo limit ... otherwise I would have kudo'd you for the above ^  ^  ^ comment wink

Message 8 of 9
2,723 Views

MercedesS
Former Staff
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

Hello @Anonymous, welcome to the community!

We are sorry to hear about your SCAM problems, we hope you can fix it soon! 

@MI5@jonsie@Curr946 and @Cleoriff thank you for all your advice heart

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 9 of 9
2,629 Views