Solved: Re: Returning Incorrect items received

Anonymous · ‎13-09-2017

I ordered a 1metre and 2metre Apple Lightning to USB Cable but was sent a 1metre and 0.5metre.

I therefore need to return the 0.5 cable to then hopefully be sent the correct size. I've tried contacting o2

but they couldn't give me any info on where and how to return it!! Can anyone advise me please?

jonsie · ‎13-09-2017

Information and a return form here....

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎13-09-2017

Normally you get a return label in the package but if you didn't get one customer service will have to tell you where and how to return the items.
If you used live chat, try calling instead
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-09-2017

Information and a return form here....

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎13-09-2017

Or this page https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

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