Phone repair on insurance

[Anonymous]

My microphon erecently stopped working and i am using my insurance to fix it, O2 are sending a courier for the phone but have said there will be an additional charge on my next bill for the use of the courier but havent specified the amount, does anyone know how much it will be?

[Cleoriff]

No. You need to ask customer services http://www.o2.co.uk/contactus

Also ask why you are being charged?

[MI5 · Accepted solution]

£7.95

[Anonymous]

think its just the charge for the courier picking it up and packing it

[Cleoriff]

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@MI5 wrote:
£7.95

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Gee thanks. Who knew?....

[Anonymous]

have you had this charge before?

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:
£7.95

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Gee thanks. Who knew?....

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Not me

[MI5]

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@Anonymous wrote:
have you had this charge before?

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Tell them you don't want to pay it and they'll refund you.