O2 e-mail-is it down-can't get in?

[Anonymous]

Any ideas anyone? Can log in under my name but get an error message about page not being found?

[Anonymous · Accepted solution]

It no longer exists on here unless you moved to sky with your broadband.

[Anonymous]

Link. http://www.o2.co.uk/o2email

[MI5]

Closed down in November.
If you were an O2 BB customer, phone and you can get it reinstated as it will have been closed in error, but they are all closing down in April regardless, so get another one now and start switching your contacts over.
Gmail and Outlook.com are common alternatives.

[Anonymous]

I hadn't followed the account migration and only took an interest when the first broadband bill arrived from Sky on 30Dec.  (Didn't receive any letters or e-mails from Sky or O2).  I called to query the bill amount and discussed the migration of e-mail accounts.  

Unfortunately only the Primary E-mail address for the Broadband Account remains active, the secondary accounts remain active only for up to 5 days after broadband changeover.  
Five days isn't long to switch over 5 years-worth of website accounts!

Reading through

http://www.o2.co.uk/o2email

it seems to be possible to setup a redirect for any new e-mail arriving.  I'd like to do this for the Primary account and Secondary accounts.  Anyone done this and how?

[MI5]

It's not possible for any secondary accounts I'm afraid, and you are time limited for the Primary Account. Best to get a Gmail or outlook account set up asap.

[Anonymous]

Hello, thanks,

I didn't fancy gmail or outlook.com so I registered a domain and setup the accounts with zoho.

Hogmanay was especially busy this year ...

But the 200MB Secondary BB Account holders have really been cast adrift by this process. The 20MB accounts and the 1000MB Account holders get a least 1 month notice to sort things out.  
The 200MB accounts seem to get 5 days max. after SKY takes over the BB.

Seems to me the Secondary accounts are the ones in most need of the redirect.

[Anonymous]

Ok...silly question coming. ...

Now o2 have cancelled my email account, I can no longer receive my bills (or at least, notification that a bill was due)....
Dont o2 legally have to tell me how much money they are going to take, before they take it??

[MI5]

Did you give them your new email address?

You can also see your bill in "My O2"

[Anonymous]

Hmmmm...good question!