on 27-05-2017 17:20
on 27-05-2017 17:20
I have just returned from a week in Mallorca, Spain. I would like to raise a complaint on the quality of the data speeds whilst I was there. I was connected to the Movistar network and I had difficulty accessing social media and my iCloud photos. Given that I was paying £1.99 a day I am not pleased..
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on 27-05-2017 17:23
@Anonymous
This isn't o2 here so they won't see your complaint.
The official process is here http://www.o2.co.uk/how-to-complain although we all know what you mean - it is rubbish and unlikely to change anytime soon.
on 27-05-2017 17:23
@Anonymous
This isn't o2 here so they won't see your complaint.
The official process is here http://www.o2.co.uk/how-to-complain although we all know what you mean - it is rubbish and unlikely to change anytime soon.
on 27-05-2017 18:28
on 27-05-2017 18:28
Every customer complains about roaming data speeds. I doubt a complaint will do you any good as they will just say they can't guarantee the speeds on a foreign network, the same as they say to so many.
on 27-05-2017 18:37
on 27-05-2017 18:37
Did you not have access to wifi instead?
on 27-05-2017 19:37
on 27-05-2017 19:37
@Anonymous wrote:Did you not have access to wifi instead?
That's irrelevant to be honest, the point is that O2 roaming is not fit for purpose when you are paying £1.99/day.
on 28-05-2017 07:11
on 28-05-2017 07:11
And with it ending in Europe 15th June I doubt it will change