O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[MI5]

Sure is....

[Anonymous]

Really wish I'd done my research before going along with this O2 Scam but trusted them as I've been a customer for about ten years and now have my kids on contracts with them.

iPhone 6s in perfect condition other than a couple of small minor scratches (which according to the O2 recycle site is acceptable), quote was £167, encouraging me to send it as soon as possible. Pre-paid pack to send it arrived a couple of days later, I followed the instructions and sent the handset.

Within a few days, I receive a revised offer email of £83 becuase the front case is cracked.

What rubbish, the phone was in perfect condition and will be asking for it back, if it is damaged then it was either by them or in transit meaning the packaging is not sufficient.

I'm fuming, as my three contracts with them expire, I will be moving to another mobile provider because this is disgusting.

[Cleoriff]

@AnonymousSo many people have this same issue with O2 recycle. Hindsight is a wonderful thing but we always advise people to take pictures of the phone (front and back etc) and let O2 know you have photos showing the condition. They tend not to scam you then.

The other way is to take the phone to CEX who will probably offer you more..then use that money to pay off the device..

[viridis]

It will be magically fixed,
Or a revised offer...

[Anonymous]

1. Wish i read these threads before sending my phone for recycling to 02. Sent my samsung s7 told £45 then they sent email saying £9 as screen was broke and some  icons were burnt out. My screen was like new not a scratch on it. also all icons were ok when i used it. I told them to return my phone this is not the first time they have made mistakes.my screen as always  been protected  and i am very dissapointed with 02.

[Cleoriff]

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wrote:
Wish i read these threads before sending my phone for recycling to 02. Sent my samsung s7 told £45 then they sent email saying £9 as screen was broke and so e icons were burnt out. My screen was like new not a scratch on it. also all icons were ok when i used it. I told them to return my phone this is not the first time they have made mistakes

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It's a common occurrence @Anonymous

I would never use O2 Recycle, they rarely give you the price initially offered. Usually claiming water damage or screen defects. They are totally unscrupulous

[Anonymous]

02 recycling is a scram

[MI5]

How on earth can your icons burn out?
What the hell is an icon anyway

[jonsie]

Well that's certainly a new one! I'm guessing they asked the cleaner to have a look at it.....

[MI5]

Beggars belief !