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O2 Recycle Is A SCAM!!!

Anonymous
Not applicable

Hi Everyone,

 

I just wanted to send a warning to anyone thinking of using O2 Recycle.

 

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

 

I am considering cancelling my contract with them as this service is a complete and utter scam.

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MI5
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Yup!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Emmalcox wrote:

Exactly the same happened recently with me, said £67 for my phone (which is a lot of money for me) got an emat saying new offer £13.17 wow. They said its got cracked screen etc. Nothing wrong with screen vwhen 1st was sent 

Disgusting scammers 


That's absolutely par for the course...Evil

Veritas Numquam Perit

Girl in a jacket
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jonsie
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@Cleoriff wrote:

@Emmalcox wrote:

Exactly the same happened recently with me, said £67 for my phone (which is a lot of money for me) got an emat saying new offer £13.17 wow. They said its got cracked screen etc. Nothing wrong with screen vwhen 1st was sent 

Disgusting scammers 


That's absolutely par for the course...Evil


Unfortunately yes, happens far too often.

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gindygoo
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Another unhappy customer from O2 recycle. @Toby are all these instances being fed back to O2 management, and are they aware that their recycle service are basically attempting to scam folk on a regular basis 😟
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Toby
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Hi @gindygoo,

We report back on all mentions here. I can assure you though that our recycle team would never intentionally mislead any customers. If anyone is unhappy with the quote or the returned device's state, please get back in contact with us and we'll do all we can to rectify that slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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gindygoo
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I'd like to think not @Toby it does seem like a regular occurrence on here though? They can't all be delusional ppl thinking they've a grade A/B device, that's actually a D? (I do however concede some of them could be)
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viridis
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Cracked screens generally don't self heal.
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jonsie
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MI5
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and water damage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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