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Live Chat not working?

Anonymous
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live chat has not worked for weeks.... has this servcie been stopped.

 

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MercedesS
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No worries @mavericke, we are here to see if we can help! Even though we cannot always Cry  Glad you've managed to place your order heart

 

UPDATE: Hello guys, we have an update for you thumbsup

Thanks for the feedback. We had some issues with Live Chat over the weekend. However, these should all be sorted now. Thanks again.

 

Thanks everyone for testing during the weekend and let us know heartHero

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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MI5
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It has been having some problems but still running as far as we are aware?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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It was working for me yesterday morning but not today. It must be a time of day thing? 

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Beenherebefore
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https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

 

Is this extremely complex link for Live Chat a working link......I've just had this blank white page loaded for about 15 minutes without anything happening...no "your in a queue please wait" or similar message.

 

It's on this page >>>>> https://www.o2.co.uk/contactus and I clicked on  "Start a Live Chat"

"My life is a facsimile of a sham"
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jonsie
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Beenherebefore
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So if it's yet another O2 dead link it's no wonder there are so many customers saying they can't get through to LC
"My life is a facsimile of a sham"
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Cleoriff
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@Beenherebefore wrote:

https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

 

Is this extremely complex link for Live Chat a working link......I've just had this blank white page loaded for about 15 minutes without anything happening...no "your in a queue please wait" or similar message.

 

It's on this page >>>>> https://www.o2.co.uk/contactus and I clicked on  "Start a Live Chat"


Yes your first link takes us to this.....which I have never used. I am wary of the 'Submit' option. Another wait I would imagine?

Live chat Sept.PNG

The 'start chat now' from the contact us link is the one I have used in the past....

Veritas Numquam Perit

Girl in a jacket
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Beenherebefore
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Are you saying that

 

 https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

 

gives you your image Live Chat Sept.png ?......because that's not what jonsie and I get.....we see a blank white page with a blue banner heading of "O2 Live Chat"........with no detail beneath it as you've posted

"My life is a facsimile of a sham"
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jonsie
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Cleoriff
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@Beenherebefore wrote:

Are you saying that

 

 https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

 

gives you your image Live Chat Sept.png ?......because that's not what jonsie and I get.....we see a blank white page with a blue banner heading of "O2 Live Chat"........with no detail beneath it as you've posted


Yes thats what I'm saying. On PC ...took a snip and called it Live Chat Sept...

EDIT...just tried it again and got the same image as the first one I posted..on PC using FF win 10

Veritas Numquam Perit

Girl in a jacket
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