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Level 1: Joiner
Posts: 3
Registered: ‎13-09-2017
Accepted Solution

Live Chat & Unlock Device portal

Why is Live Chat not available? I have been trying for 2 days to contact someone. Calling phone number results in very long wait - I gave up.

 

Unlocking Phone site is also not available for the last 2 days. 

Posts: 68,152
Topics: 439
Solutions: 7,277
Registered: ‎04-04-2012

Re: Live Chat & Unlock Device portal

Have you tried to unlock through your MyO2 or manually?
Help for both methods here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 53,742
Registered: ‎04-01-2009

Re: Live Chat & Unlock Device portal

Try the chat on the complaints page link on the contact Us page.

https://www.o2.co.uk/how-to-complain

Community Manager
Posts: 3,158
Registered: ‎18-02-2016

Re: Live Chat & Unlock Device portal

Hey @Complaints1, welcome to the O2 community! Have you had any luck unlocking your handset? 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:

• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

Level 1: Joiner
Posts: 3
Registered: ‎13-09-2017

Re: Live Chat & Unlock Device portal

Hello Martin,

Not really. Managed to submit the form to unlock an old form, only for an email to arrive to say the security answer was incorrect. All well and good, but it is wasting my time - if I spoke to a human being I could have done this light years ago!

The Unlock Device portal is still down!

And what has happened to Live Chat?

Level 1: Joiner
Posts: 3
Registered: ‎13-09-2017

Re: Live Chat & Unlock Device portal

Thank you to the lovely O2 lady who has just helped me out. You can't beat a human being!

Posts: 44,907
Topics: 525
Registered: ‎14-01-2013

Re: Live Chat & Unlock Device portal


Complaints1 wrote:

Thank you to the lovely O2 lady who has just helped me out. You can't beat a human being!


This is very true @Complaints1. Normally speaking to someone (a human)  resolves issues much more quickly Smiley Wink

*The Game Is On*


Posts: 53,742
Registered: ‎04-01-2009

Re: Live Chat & Unlock Device portal

Top marks for persevering @complaints as you've certainly been sent around the houses... 

Community Manager
Posts: 3,158
Registered: ‎18-02-2016

Re: Live Chat & Unlock Device portal

I'm really pleased that you have got this sorted @Complaints1! Please do let us know if you have any further questions slight smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:

• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.