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International charges applied

Anonymous
Not applicable

Hi there,

 

I recently updated my accoutn whilst overseas for a bolt on but it doesnt seem to have applied when i checked again today i had £35 charges from USA alone.

 

Can this be rectified? i think the international bolt on has been applied now but i cant be sure.

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MI5
Level 94: Supreme
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From abroad +44 3448090202 Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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It's £4.99 a day to use phone in USA.
Log into your MyO2 for a breakdown of charges
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Hi @Anonymous as customers like yourself we have no access to your account details. You need to ring customer services and ask them to check it for you http://www.o2.co.uk/contactus

Veritas Numquam Perit

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Anonymous
Not applicable
Thanks. I am currently still overseas and will be for another 2 weeks. Is there a local number to call or free line? @Cleoriff?
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MI5
Level 94: Supreme
  • 143426 Posts
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  • 27490 Solutions
Registered:
From abroad +44 3448090202 Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Cleoriff
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Sorry @Anonymous I have been offline.. but yes the number as given above wink

Veritas Numquam Perit

Girl in a jacket
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Marjo
Former Staff
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Good morning @Anonymous! How are you getting on? Did you find out if your bolt-on was applied in the end, is it showing in My O2?

 

Thanks guys for helping out. slight_smile

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