O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 3
Registered: ‎21-12-2012
Accepted Solution

How to complain?

I have just used the online LIVE CHAT function and received a horrendous service. Commands such as WAIT, and left hanging with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account etc.. I can't find any link to make an official complaint?

The responses where woeful to say the least!


Posts: 70,539
Topics: 458
Solutions: 7,702
Registered: ‎04-04-2012

Re: How to complain?

Complaints here mate https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 5,057
Topics: 113
Registered: ‎19-09-2014

Re: How to complain?


ScottishTyrant wrote:

 

with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account



Oh dear !.........it could be Christmas scam time........so it may be O2 Fraud Dept that you require.

"My life is a facsimile of a sham"
Posts: 46,441
Topics: 537
Registered: ‎14-01-2013

Re: How to complain?

@ScottishTyrantIt's never a good idea to use live chat for any account issues. You should have spoken to someone at customer services https://www.o2.co.uk/contactus

*The Game Is On*