How to complain?

[Anonymous]

I have just used the online LIVE CHAT function and received a horrendous service. Commands such as WAIT, and left hanging with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account etc.. I can't find any link to make an official complaint?

The responses where woeful to say the least!

[MI5 · Accepted solution]

Complaints here mate https://www.o2.co.uk/how-to-complain

[Beenherebefore]

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@Anonymous wrote:

with refusal to answer questions about the security on my account and refusal to tell me why they sent a phone to someone else on my account

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Oh dear !.........it could be Christmas scam time........so it may be O2 Fraud Dept that you require.

[Cleoriff]

@AnonymousIt's never a good idea to use live chat for any account issues. You should have spoken to someone at customer services https://www.o2.co.uk/contactus