Hi there,
I am wondering how to ask for Live Chat transcripts please? I had an interraction with one of their CS online agents who was very helpful regarding the refund of a deposit, however I do not see the conversation recorded anywhere on my O2 nor did I receive an e-mail or notification regarding the refund request.
Did anyone use Live Chat to claim a deposit back or how can I get a trsncript of the conversation please? The Agent I had emntioned that he has raised a refund request and that it will take 5 to 10 working days. However, never received a written confirmation and balance is still in credit.
Many thanks,
Myriam
