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Level 1: Joiner
Posts: 1
Registered: ‎19-09-2014
Accepted Solution

Help accessibility advice

[ Edited ]

Does anyone know how to speak to technical help on o2 I am housebound and would like to talk to someone for advice and I was just advised by the on screen talking by typing person to ring 202 on my mobile   I did this and was told that I must have been given the wrong number!! From o2 themselves.

Level 30: Meditator
Posts: 2,002
Registered: ‎26-03-2014

Re: Help

So long as the question is not account related @Mum971915 then perhaps we (other customers) can help?
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Posts: 70,539
Topics: 458
Solutions: 7,703
Registered: ‎04-04-2012

Re: Help

202 is the number for monthly contracts, if you are PAYG it is 4445.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Head of Community
Posts: 1,025
Registered: ‎01-02-2017

Re: Help

[ Edited ]

Hello @Mum971915

I am not sure if you know O2 - Access for services - "We offer a range of services to help make life easier"- where you will find a list of services that may be will be interesting for you! Wave

 

You can get extra help if you have specific accessibility needs:

  • Over the phone: If you are a Pay Monthly customer, please call 0344 8471426. If you are a Pay As You Go customer, please call 0345 6004302
  • Online: Use Live Chat to have an online conversation with a customer service advisor - you can also get a copy of the conversation if you need it - just ask the advisor for it
  • Write to us at: Telefónica UK Limited, Correspondence Team, PO BOX 694, Winchester, SO23 5AP
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