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Free Music Streaming on 30gb+ tariffs

Anonymous
Not applicable
I've had the iPhone 7 Plus for a while now on a 30GB data tariff and I was advised that the music streaming using certain services would not come out of the data allowance.

I'm using Spotify, which is down as one of the allowed services but it's still using data from my tariff.

Any ideas?
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MI5
Level 94: Supreme
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Registered:
You'd need to ask CS to investigate as we can't see account details on here, sorry.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You'd need to ask CS to investigate as we can't see account details on here, sorry.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable
Thank you for the quick response, sir.
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
No problem.
Hope you get sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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