Fraud

[Anonymous]

I have received a text saying I've changed my WIFI codes. I've not changed them, so I want to speak to someone in O2 as this is potentially fraud.

Dialled 202, and siad 'Fraud' to the voice recognition system, which understood, and then keep getting through to a point where the automatic system simply says they've very busy and cuts off the line.

Dialled 202, and asked for an upgrade, and suddently they have people who have the time to talk to me!

Very poor customer service; next call I make a call to 202 it will be to tell them I'm leaving, as they seem more interested in supporting an upgrade than preventing fraud happening to they're own customer - Me

[Bambino]

@Anonymous What WiFi codes are you referring to? Was the text from O2?

[Anonymous]

O2 wouldn't have access to your wifi codes so not sure what this is unless it's a phishing scam 

[MI5]

Clearly nothing to do with o2.

[jonsie]

Just delete the text and don't click on any links. If you feel it necessary then download AVG to your phone and run a scan. As said, this has nothing to do with O2.