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Fitbit charge 2, no confirmation email after store pick up date.

Anonymous
Not applicable

I purchased a Fitbit charge 2 on Thursday through the website to be picked up in store Saturday. Recieved no confirmation email to say it was in store. Went in just before store closed to be told nothing was on there system for pick up. Money came out of my account Thursday and am still waiting on an email so I can collect. 

Needed it for Monday and if I had known it wouldn't have been here I would have ordered elsewhere. No where to cancel my order as it doesn't exist on my o2 account yet.

slight_frown

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Cleoriff
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@AnonymousThis is typical of O2 sadly. They dont have a live stock ordering system

you could ring customer services tomorrow and ask for the status of your order http://www.o2.co.uk/contactus

If out of stock you can cancel through them....If you have chance go instore and see if they have stock there

Veritas Numquam Perit

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MI5
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Does it show in your MyO2 as a recent order?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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