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Hi @bolo330 Once you have chosen a delivery method it's difficult to change. You could give Customer Services a call and see if its possible ?https://www.o2.co.uk/contactus
Info re delivery and tracking here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
- 122822 Posts
- 826 Topics
- 7467 Solutions
Hi @bolo330 Once you have chosen a delivery method it's difficult to change. You could give Customer Services a call and see if its possible ?https://www.o2.co.uk/contactus
Info re delivery and tracking here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
- 144180 Posts
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Basically you can't.
If it cannot be delivered to home after 3 attempts it will be returned to O2.
At this point you can rearrange delivery or you could just cancel and reorder, but you won't get any upfront fees refunded for about 3 weeks and it could cause more problems in the future if not cancelled correctly.
In all honesty, you are much better off trying to be available to receive your order in the manner you have already requested.
If it cannot be delivered to home after 3 attempts it will be returned to O2.
At this point you can rearrange delivery or you could just cancel and reorder, but you won't get any upfront fees refunded for about 3 weeks and it could cause more problems in the future if not cancelled correctly.
In all honesty, you are much better off trying to be available to receive your order in the manner you have already requested.
