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Level 1: Joiner
Posts: 2
Registered: ‎20-03-2017

Data services not working when travelling abroad

I recently travelled to Argentina and Brazil.  I purchased the Travel bolt-on before I left.  This worked for calls and texts, but not data.  Even though I had enabled data roaming on my iPhone 5S I kept getting a message that I was not connected to the data service, so couldn'r receive emails or browse the web.  Why should I have had these problems?

Posts: 63,044
Topics: 419
Solutions: 6,137
Registered: ‎04-04-2012

Re: Data services not working when travelling abroad

Having the 4g switch on can cause problems on some foreign networks but you might also have the wrong data bolt on.
What is your data apn in settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 2
Registered: ‎20-03-2017

Re: Data services not working when travelling abroad

Data APN is idata.o2.co.uk. I also tried toggling between 4G and 3G, however this did not help...
Posts: 63,044
Topics: 419
Solutions: 6,137
Registered: ‎04-04-2012

Re: Data services not working when travelling abroad

Call customer services and ask them to check if you are on iData or standard data.
If you've previously had a different phone or swapped sims/upgraded, it could be wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum