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Anonymous
Not applicable

I want to know why on the the Website there is no email address to send to if you cant call or use live chat? 

I am in Australia I asked for my contract to be finished before I moved and I have been charged for three months and now it is near on impossible to contact anyone about this as the time difference is too difficult, I am working and there is no alternative and now they have cut me off and affected my credit rating for their error ! 

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MI5
Level 94: Supreme
  • 143423 Posts
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Registered:
There is no email contact anymore for customer service , all contact methods are here including complaints which does have an email
http://www.o2.co.uk/contactus
We also have a guide to cancellation here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 2
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MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
There is no email contact anymore for customer service , all contact methods are here including complaints which does have an email
http://www.o2.co.uk/contactus
We also have a guide to cancellation here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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