Click and Collect Next Day?

[Anonymous]

Hi all

I ordered a oneplus 5 last night, when I checked my local store it said it would be available for click and collect today.  I paid for the phone  (pay as you go) and have been awaiting notification today to say I can collect the handset.  I've received nothing so far and just a bit concerned that the website would say I could collect the phone today if this was not actually the case.  Has anyone else experienced this?  Will it be a case of having to wait until the next working day?  My order confirmation specifically says to collect on 15 July though!

[MI5 · Accepted solution]

It could possibly be out of stock as the website doesn't show a live stock level.
The only way to find out for sure what is happening is to call customer services who will have more info than you have http://www.o2.co.uk/contactus
Official order tracking advice here too
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order