After speaking with SIX gurus all of whom were no help, and a halfarsed reply from Ronan Dunne's secretary who promised a reply within 5 days nearly two weeks ago which never appeared I thought I'd ask about this problem here and see if I could get help this way.
This problem started happening when I took out a contract with O2, I previously had a PAYG phone and could always log into my account and check balances, top up etc. Now I can only access my webmail and update my personal details. However if I try to access https://mymobile.o2.co.uk/ then I cannot because of an error message that shows up on my laptop, phone, iPad and other computers I've used to try and access it.
Despite explaining this as simply as possible all six gurus insisted on me changing my password despite me telling them I can log into my account and check webmail, no they still insisted on changing the password which of course had no effect because I could still then log in I just couldn't access https://mymobile.o2.co.uk/.
Two of those gurus then told me they had sent my issue on to the technical team who would contact me in a few days, well weeks later this reply doesn't seem to be coming.
I can't believe nobody within O2 can fix this problem, I just want to log into my account online and can't see why this is so difficult. I can access the MyO2 app but that isn't as detailed as the O2 website and I would like to View My Bill online. O2 would be quick enough to chase my up for payment etc so after nearly a month of trying I would like to access my account online.
Thanks to anyone that can help, here is a screenshot of the problem:
http://i50.tinypic.com/30lcwah.png
