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Level 1: Joiner
Posts: 4
Registered: ‎12-10-2017

Can not connect to my CCTV system via the app when on the phone network but can via wifi

Hi I have a Xtralis Adpro NVR and I can connect when I am on a WiFi connection, or if using a phone on a different network, but I cant on O2???

 

Any ideas??

 

Many thanks

Posts: 5,459
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Registered: ‎17-03-2015

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

@Boggypen Maybe the data signal is not strong enough 

iPhone 7 32GB Silver
Posts: 69,099
Topics: 446
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Registered: ‎04-04-2012

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

O2 deny it but it seems they block the ports required for cctv systems.
There a few threads on here reaching that conclusion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 54,198
Registered: ‎04-01-2009

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

All you can do is call customer service and see what they say. As said, it's almost certain that they block the ports. Other than that you will probably need to change network. 

Head of Community
Posts: 887
Registered: ‎01-02-2017

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

Hello @Boggypen, welcome to the O2 community! 

As they said, we have seen other member talking about it: CCTV blocked. Are you having a similar issue?

Just in case @Martin-O2 will send you a private message to get more info just in case there's something we can do to help out. thumbsup 

 

Thanks a lot  guys for reporting it to us Heroheart

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Level 1: Joiner
Posts: 4
Registered: ‎12-10-2017

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

I am coming to the same conclusion frowning2

 

I will keep trying for now, if I get anywhere I will let you know

Level 1: Joiner
Posts: 4
Registered: ‎12-10-2017

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

Any help will be appreciated at the moment.

 

Level 29: Intuitive
Posts: 1,916
Registered: ‎26-03-2014

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

The only other response we can help with is to use a VPN app.
If on Android I can recommend Opera VPN - works nicely and in the background so you don't notice it.
I use the free version as I have limited use, so not sure if there is a paid for version.
Newly upgraded to LG G4.
Previously: Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 4
Registered: ‎12-10-2017

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

many thanks, will look in to this
Posts: 69,099
Topics: 446
Solutions: 7,468
Registered: ‎04-04-2012

Re: Can not connect to my CCTV system via the app when on the phone network but can via wifi

I would just issue a word of caution about routing all your data through a free vpn, as you have no control over who can see it or what they can do with it.
All well and good if you just route your cctv through it but not sure how that would be possible on a mobile device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum