Solved: Re: Bill 6 Feb 2017

Anonymous · ‎16-08-2017

Just seen a bill 6//2/2017 twice as high as normal!! Can u explain why ????? If not I want my money back

jonsie · ‎16-08-2017

This isn't customer service so you need to call 202 to query the charges.

There will be a full breakdown of those charges in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎16-08-2017

This isn't customer service so you need to call 202 to query the charges.

There will be a full breakdown of those charges in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-08-2017

You probably went over your allowances or made calls not covered by your tariff.
Customer service on 202 will explain your bill if you don't know.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo · ‎16-08-2017

Hi @Anonymous! Welcome to our forum! Sorry to hear you had unexpected charges on your bill. 😞

Further to the comments above (thanks guys!) you can also check this help page to see some info on what kind of other things can cause unexpected charges: Other numbers and charges

Did you manage to find anything in My O2 as instructed above?

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Bill 6 Feb 2017

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