Airmiles

[Anonymous]

I do not understand the airmiles am I being charged for this if so can I cancel as I do not need airmiles

[Anonymous]

Has my message been received

[Bambino]

@Anonymous  This is not customer service. As far as I'm aware, O2 don't offer airmiles. Contact numbers are here: http://www.o2.co.uk/contactus

[adamtemp64]

Is this a charge showing on your bill ? @Anonymous

[Anonymous]

Yes I am being charged for airtime on my o2 bill which I do not understand 

[adamtemp64]

Have a look at this self help guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

Are there numbers that are shortcodes ?

[Bambino]

@Anonymous  Are you on a Refresh contract? If you are, this link will help to explain the charges: http://www.o2.co.uk/help/pay-monthly/o2-refresh-explained

[adamtemp64]

http://www.o2.co.uk/help/account-and-billing/first-bill if this is your first bill @Anonymous please do come back and explain the issue fully

[Cleoriff]

@AnonymousThere is also a wonderful guide to Refresh here. Completed by one of our forum members @Anonymous. It will explain AIRTIME in great detail...https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

[MI5]

Look in your MyO2 http://www.o2.co.uk/myo2 in the billing section you can open your latest bill and drill down to see all the individual charges.