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Level 1: Joiner
Posts: 1
Registered: ‎12-10-2017
Accepted Solution

About free accidental cover

Hi I'm just wondering if I have free accidental damage and breakdown cover on my account- does this mean I can have my phone screen fixed?
Posts: 69,099
Topics: 446
Solutions: 7,468
Registered: ‎04-04-2012

Re: About free accidental cover

If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 54,198
Registered: ‎04-01-2009

Re: About free accidental cover

The free screen replacement is a relatively new scheme so unless you have bought a new flagship phone recently you won't be covered. How long have you had the phone? Do you have normal phone insurance? 

Posts: 5,459
Topics: 73
Kudos: 1,027
Solutions: 316
Registered: ‎17-03-2015

Re: About free accidental cover

It won’t be free cover unless you have o2 insure on your account & most screen damages are chargeable
iPhone 7 32GB Silver