on 12-10-2017 18:53
Call customer service for help specific to your account.
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
on 12-10-2017 19:39
The free screen replacement is a relatively new scheme so unless you have bought a new flagship phone recently you won't be covered. How long have you had the phone? Do you have normal phone insurance?