3 hours of trying...

[Anonymous]

Have been trying for 3 hours to get through on live chat to an advisor. This is following having received a new upgrade 10 days ago and there being an issue with the sim apparently. Phone just kept showing no service on screen.

after speaking on live chat to someone Thurs evening and to no avail, then spoke to a helpful lady sat evening that said it was a sim issue and they would send another. It arrived today and I need to contact them to activate...I cannot ring from the phone and have no landline so live chat is only form of contact but my patience is running on nearly empty and I keep reminding myself that I should have gone to Vodafone! 

Is there an issue with live chat tonight? Or is it just me!? And yes, have logged out, logged in, logged out, made a cup of tea, logged in again and it still says 'we are waiting to see if there is a free advisor'...........Help. . . 10 days without my phone is just not acceptable. 

[Anonymous]

You will have to try & persevere 

[Poppysmum]

I have just tried and it said busy i refreshed page and got onto live chat straight away didnt take me long.

So it is working now Help123 .........

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@Anonymous wrote:

Have been trying for 3 hours to get through on live chat to an advisor. This is following having received a new upgrade 10 days ago and there being an issue with the sim apparently. Phone just kept showing no service on screen.

after speaking on live chat to someone Thurs evening and to no avail, then spoke to a helpful lady sat evening that said it was a sim issue and they would send another. It arrived today and I need to contact them to activate...I cannot ring from the phone and have no landline so live chat is only form of contact but my patience is running on nearly empty and I keep reminding myself that I should have gone to Vodafone! 

Is there an issue with live chat tonight? Or is it just me!? And yes, have logged out, logged in, logged out, made a cup of tea, logged in again and it still says 'we are waiting to see if there is a free advisor'...........Help. . . 10 days without my phone is just not acceptable. 

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[MI5]

It's working fine for me too..
Have you tried a different browser?

[gmarkj]

Does your old sim fit in your new phone @Anonymous?
If yes, and you just upgraded, then you can use the old sim.
If no, then you need to activate your sim (as the lady advised) which you can do on-line yourself at the following:
http://swapmysim.o2.co.uk/
You will need your old sim in your old phone as you need to receive a code via text.

[Marjo]

Hey @Anonymous How are you getting on with your phone? Did you manage to get service working in the end?

[jonsie]

Been down for me all afternoon here. 2 browsers. It really is a lottery these days....