on 19-04-2017 20:01
on 19-04-2017 20:01
Have been trying for 3 hours to get through on live chat to an advisor. This is following having received a new upgrade 10 days ago and there being an issue with the sim apparently. Phone just kept showing no service on screen.
after speaking on live chat to someone Thurs evening and to no avail, then spoke to a helpful lady sat evening that said it was a sim issue and they would send another. It arrived today and I need to contact them to activate...I cannot ring from the phone and have no landline so live chat is only form of contact but my patience is running on nearly empty and I keep reminding myself that I should have gone to Vodafone!
Is there an issue with live chat tonight? Or is it just me!? And yes, have logged out, logged in, logged out, made a cup of tea, logged in again and it still says 'we are waiting to see if there is a free advisor'...........Help. . . 10 days without my phone is just not acceptable.
on 19-04-2017 20:11
on 19-04-2017 20:11
You will have to try & persevere
on 19-04-2017 20:13
I have just tried and it said busy i refreshed page and got onto live chat straight away didnt take me long.
So it is working now Help123 .........
@Anonymous wrote:Have been trying for 3 hours to get through on live chat to an advisor. This is following having received a new upgrade 10 days ago and there being an issue with the sim apparently. Phone just kept showing no service on screen.
after speaking on live chat to someone Thurs evening and to no avail, then spoke to a helpful lady sat evening that said it was a sim issue and they would send another. It arrived today and I need to contact them to activate...I cannot ring from the phone and have no landline so live chat is only form of contact but my patience is running on nearly empty and I keep reminding myself that I should have gone to Vodafone!
Is there an issue with live chat tonight? Or is it just me!? And yes, have logged out, logged in, logged out, made a cup of tea, logged in again and it still says 'we are waiting to see if there is a free advisor'...........Help. . . 10 days without my phone is just not acceptable.
on 19-04-2017 20:17
on 19-04-2017 20:17
on 20-04-2017 08:19
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-04-2017 17:46
Hey @Anonymous How are you getting on with your phone? Did you manage to get service working in the end?
on 27-04-2017 09:02
on 27-04-2017 09:02
Been down for me all afternoon here. 2 browsers. It really is a lottery these days....