Re: 02 chat

Anonymous · ‎15-09-2017

Is o2 chat down at the moment. Can't get on it.

MI5 · ‎15-09-2017

Try either a different browser or clear cache and cookies from yours.
This usually helps fix the problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎15-09-2017

We're not aware of any problems @Anonymous. Give @MI5's advice a go and let us know how you get on.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎15-09-2017

I have done all that suggested below and the o2 chat is not working! what's going on?

MI5 · ‎15-09-2017

Why not try calling instead ?

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎15-09-2017

I do not have time to sit on the phone and wait to be answered... and the chat is much easier and I do not get angry....

MI5 · ‎15-09-2017

Sorry about that but as we are just customers like yourself we can't control live chat, so can't help any further.
If it isn't a specific account problem we may be able to offer advice about your issue though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎15-09-2017

Someone else had success using a different browser (FireFox from memory) so maybe try using that?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎15-09-2017

^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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