Solved: upgrades

Anonymous · ‎02-01-2014

when you upgrade, do you have to pay for the new phone or is it free like the one originally with the contract?

MI5 · ‎02-01-2014

No phones are free, they are priced into the overall contract pricing. Some phones still require an upfront payment though (usually the brand new phones) and some you can get without an upfront payment.
It does all depend on which phone you want to get and how you take your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎02-01-2014

It depends on the deal you take.

In many cases the handset is free however it is effectively bundled up in the package price. To improve clarity o2 now offer the refresh packages which separate out the value of the handset from the calls texts and data package.

I would call o2 retentions on 202 after you identify the handset you want and see what they offer.

Anonymous · ‎02-01-2014

what about if its an early upgrade, does the same procedure apply still?

Anonymous · ‎02-01-2014

Hi
If it's an early upgrade, you will have to pay remaining months before you could get a new phone.
When are you due for an upgrade?

MI5 · ‎02-01-2014

No phones are free, they are priced into the overall contract pricing. Some phones still require an upfront payment though (usually the brand new phones) and some you can get without an upfront payment.
It does all depend on which phone you want to get and how you take your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2014

8th february

Anonymous · ‎06-01-2014

What phone/deal are you looking at?

O2

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