sim not provisioned

[Anonymous]

My phone has been saying this since yesterday, dont have a landline to ring customer services, is there any other way to fix this???  What exactly does not provisioned mean?

Thanks

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[Anonymous · Accepted solution]

It means its not activated.

Either use a friends phone to ring Customer Services or use this link.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

live chat is currently offline and has been for a while ,i am trying to contact them about my sim

[MI5]

Do you have access to a landline to call CS?
0344 8090202
What exactly is the problem with your sim card?

[Anonymous]

Its a replacement sim,i lost my phone,just put the new sim in a new phone and thats the message i get and no service

[MI5]

Right OK. So you will definitely have to call CS.
Use another mobile or landline and call the number I gave you above.
It will be easier than live chat.
Make sure they lift your account block as well as activating the sim card for you whilst you are talking to them......

[Anonymous]

ok,thanks for the advice,i'll have to do it later,just heading out the door now,thanks

[MI5]

Hope all goes well.
Just let us know if you need anything else.