"Voice only"
on 31-03-2016 09:24
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on 31-03-2016 09:24
I upgraded to the Blackberry Classic last week. Everything has been working fine, but we went away at the weekend. Since then I've only been able to get "Voice only" on either 4G or 3G unless I connect to WiFi, which is a bit of a pain when out and about as I can now only get texts!
Any ideas?
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on 31-03-2016 09:28
Also check your service status for any network issues.
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on 31-03-2016 09:29
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on 31-03-2016 09:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-03-2016 09:36
Service status claims to be okay - and this has happened in 3 different towns - up to 120 miles apart!
Will give the service books a reset when I get home tonight, thank you 🙂
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on 31-03-2016 09:44
-data settings (APN, etc) - recommend using geek squad website to get these
-data on tariff ok - could have standard data and not BB data (not sure if this is still valid...)
-your SIM in another phone (BB probably) and another SIM in your phone (again, would need to be as close a match as possible)
-if all else fails, try contacting o2 CS on 202 and get them to have a look at your account.
actually thought of something else - you have't used all of your allowance have you?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 31-03-2016 09:53
Will try the reset then hassle o2 this evening!
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on 31-03-2016 10:00
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on 31-03-2016 10:00
have had a similar issue after swapping phones only to discover some of the settings were a little off.
does the phone show 4G/3G/H or anything next to the signal bar? from your first post I would guess yes (otherwise you would not know if you were on it) but just wanted to cover it off.
good luck with the rest, and let us know how you get on.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 31-03-2016 10:11
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on 31-03-2016 10:21
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on 31-03-2016 10:21
in order of "ease" to do - CS (phone, possibly live chat), SIM, then phone.
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on 31-03-2016 10:25
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on 31-03-2016 10:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.