"Deaf Lumia 735"

[jezza1234]

Dont know if anyone out there has experienced the same issue, but I think the Lumia 735(well mine anyway) is a bit deaf.

My old device was a moto G which I have to say is extrmely good for the price. When compared to my new lumia it got coverage in places where the 735 does not. I know there is coverage, as one of the locations is my office where my old Moto G worked fine but the Lumia spends most of its time with no service. There are apparently no network issues and I should be getting "good indoors and outdoors" which was true of my old Moto G. Just need to know if I have a rogue unit or whether or not it is a trait of the 735? in which case it will be winging its way back to O2

[MI5]

To prove or disprove you would ideally need another phone to be able to switch sim cards between and compare signal levels.
Some phones may show a lower level of signal than others due to the calibration of the signal meter but it doesn't necessarily mean it's RxLev is any lower in real terms...

[Anonymous]

Hi

can you try your SIM card in another phone as a process of elimination ? To see if it's the phone or SIM card possibly at fault. 

how long have you had the phone as you do have a 14 day return window to have it swapped out as faulty. 

[Cleoriff]

Looking at your last sentence where you say 'it will be winging its way back to O2' ...I think that's what I would be looking to do if honest.... If you feel it is inferior and not meeting your needs then you need to change it. You say it's new...I hope you still are within the 14 day exchange period? if so you need to swap it out as soon as possible

[jezza1234]

Unfortnately outside of its 14 day period. I do know that it is not a network issue as my old device worked fine in all th areas i seem to be getting no service. couldnt really test it over Xmas, which was my 14 days,  as the mast where i live was down for 2 weeks. note.. i have tried the phone at other locations i go to regularly, work etc, so know that what im experiencing is an issue. looks like back to o2 for repair then...

[Anonymous]

If the fault was clearly there since the begining, and was identified with in the 14 day period, I would expect then to swap it out anyway.

[Anonymous]

The returns period was extended over Christmas. I got a Note 4 on Christmas Eve and was told that I could return it up until 12th January.

[Anonymous]

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@Anonymous wrote:

The returns period was extended over Christmas. I got a Note 4 on Christmas Eve and was told that I could return it up until 12th January.

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They say that because the note 4 is so brilliant that they know you'll never return it.

If it had been an iPhone they'd never have done it